FRACTIONAL CHIEF OF STAFF
An administrative expert you can trust to help you focus on what matters most.
Are you or your business in need of a Chief of Staff?
Are you stretched too thin? Could you use a trusted right-hand?
A Fractional Chief of Staff is a business leader’s right-hand and strategic partner that focuses on executing, organizing, and prioritizing the leader’s business initiatives, driving transparency and alignment across the leadership team. A fractional Chief of Staff maximizes a leader’s time and drives business initiatives forward far more efficiently and effectively. Empowering your business.
WE ARE YOUR RIGHT-HAND
A Fractional Chief of Staff is an administrative expert that specializes in providing you with the right-hand support and guidance you need to keep your business organized, running smoothly, and moving forward. We step directly into your organization to help you scale, prioritize, and execute.
Owning your own business comes with many administrative tasks that are time-consuming but important. Small details matter, and staying organized is key to running a successful business. Let a professional administrative expert take them off your to-do list so you don’t have to worry. A chief of staff you can trust who will ensure your business or home runs smoothly..
REDUCE COST
Only pay for the amount of time you need, which means you save on paying a monthly salary.
INCREASE PROFICIENCY
You can save a considerable amount of time by outsourcing and delegating tasks to someone you trust.
LOWER STRESS
Virtual administrative experts can reduce your business stress by overseeing core operations and general tasks.
DON’T TAKE MY WORD FOR IT
Here’s what our clients have to say.
“My experience working with you this year has been consistently excellent. The quality of service you provide is outstanding. You are responsive, knowledgeable, thorough, and always solution-oriented. Your professionalism and attention to detail have made the administration of our loan smooth and efficient, even in complex situations - particularly your flexibility during the final closing of our project. From a collaboration standpoint, you are a pleasure to work with. Communication is always clear, timely, and proactive, and I've always felt well-supported in navigating program requirements. Most importantly, our needs have been fully met, and often exceeded, because of your diligence and commitment. At this time, I do not have any areas for improvement to highlight - you set a very high standard of service and client care. I hope you continue exactly as you are. It is truly a privilege to collaborate with professionals like you who are deeply committed.”— D.D. Director
(Construction - Housing Programs)“I had the pleasure of working with Geneviève, and I can confidently say that her support made a significant impact on our projects. She consistently reviewed and edited documents for a program launch in a timely manner, ensuring everything was polished and professional. What truly stood out was her thoughtful feedback, attention to detail, and pragmatic solutions, all of which added real value to the content. She also played a key role in content creation, lead research, and website copywriting, helping us move forward efficiently and effectively. Her attention to detail, responsiveness, and expertise made working together an incredibly smooth experience, and I would highly recommend her services to anyone looking for high-level executive administrative support.”— G.F., B.S. M.A.
Feeliks Leadership Enterprises Inc.“Gen has the ability to anticipate needs before they arise and solve complex problems efficiently. She rarely requires direction once she becomes familiar with a business and is a consummate professional.”— Alisa Lombard, B.S.Sc., LL.L., LL.B. (J.D.), LL.M. - Lombard Law
Services
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Services *
The following services are not meant to be an exhaustive list. It is meant to give you examples of the support services we offer our clients.
Together, we will assemble a list of services that fits your specific needs and enable you and your business to prosper and grow.
Trusted Partnership - We act as the right hand to CEOs and founders, not as external observers.
Clarity over Complexity - We simplify the difficult so leaders can lead.
We fuel business leaders to crush barriers and exceed their goals.
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Personal Assistant
Manage BFs with direct reports
Calendar & Appointment Management
Clerical and Document Management
Run errands
Team Building/Retreat Planning
Coordinate Travel Arrangements
Travel Expense Claims Processing
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Create operational processes to ensure your business is running efficiently
Create process maps, and detailed step-by step processes for new and existing employees.
Note: Not having clear processes and being disorganized can put your business at risk, especially for new & small companies. Efficient processes ensure you mitigate your risks and unnecessary impacts.
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Maintain financial records such as accounts payable and receivable transactions
Log and document invoices due for payment for your review and approval
Disburse invoices to client matters (if applicable)
Pay outstanding invoices
Log payments received in your financial and client management system
Monthly Billing (for review/approval)
Collection: email/phone calls to collect outstanding balances
Classify financial transactions in QuickBooks
Document Management: classify all supporting documents related to financial transactions.
First point of contact. Liaise with accountants to ensure they have all the information they need so your books are in order. Only get involved when necessary.
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Being a busy professional while dealing with a crisis or project in your personal life is not easy.
Let our team manage time consuming administrative tasks so you don’t have to worry. Our services allow you to show-up as a leader while maintaining your mental health and well-being of your family.
Insurance Claims
Renovation Projects
Special Events: anniversaries, grand openings, team building, training sessions.
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Need help managing your property? Leave it to our team to provide you with peace of mind that nothing falls through the cracks.
We act as the main point of contact for service providers:
Security Alarm
Office Cleaning - our team has experienced trusted cleaners
Landlord
Contractors
Snow Removal etc.
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Operational risks a control identification
Risk mitigation action plan
Are you aware of the risks your company faces and how to mitigate them? Risk Management and mitigating controls are key for small businesses.
Geneviève, CEO
With over 25 years of corporate experience, I support busy executives and small business owners to manage administrative tasks so they have the freedom to focus on the mission-critical tasks that drive their business.
My goal is to support my clients with top-notch support they can trust, so that they can focus on their business priorities. I stand behind my strong code of ethics, honesty, and confidentiality policy.
Whether you need to create efficient processes, provide your Executive Assistant with training, identify and manage risks, run errands, take care of monthly billing & collections, manage your calendar, property management tasks, or coordinate a business trip, theGCexperience Ltd. is here to help.
Let’s talk! Together, we can review your needs and outline a customized support plan.
I look forward to working with you to streamline your processes, ultimately saving you time while increasing your earning power!
Initial Consultation Process
My ideal clients have a clear vision for their business but lack the time to manage the routine administrative tasks. They know they need support to deliver and meet their goals. They recognize the value in finding an administrative expert they can trust and build a relationship with over time. Someone who can not only support their business, but who also understands their business on a much deeper level with trust and confidence.
My clients and I are equal partners and the bond forged over time is as integral as the support itself. I do not work for my clients, I work with my clients. I care about my clients and their business as if it were my own.
I provide clients with:
Monthly support: for clients who require support on a regular, ongoing long-term basis.
Ad hoc tasks: whether you have one administrative task or a dozen, theGCexperience Ltd.’s team can provide you with the support you require to get the task done.
All partnerships include touch-point meetings (when required), a shared Dropbox folder (or shared drive), unlimited email and text access, and a detailed monthly summary of accomplishments.